Contact Us
We are committed to serving our customers and meeting their expectations. We are
a family business that recognizes our success is dependent upon the success of our
customers, please reach out to any of our managers if you need assistance or would
like some specific information. We know that sometimes we may not get the job done
right. If that is the case, please let us know so that we can correct it. We also
love to hear when one of our team members has done something great so don’t be shy
to let us know about that too. Feel free to reach out to us!
Please note that we utilize an automated phone system. When you dial us at 408-435-8510,
enter the desired extension of the person you are calling for. At any time during
normal business hours, you can press zero and our receptionist can assist you.
If you need to place an order, we prefer that this is done through your assigned
sales representative. If you know your sales representatives extension number, please
dial it. Our salesmen are instructed to check their voicemail 3 times per day. If
you are unsure of who your assigned salesperson is and would like to speak with
someone, please call during normal business hours, press zero and our receptionist
will direct you.
All orders left on voicemail for next day delivery need to be communicated by 4:00
P.M.
After normal business hours, you can leave a message in our general mailbox and
someone will get back to you.
To better serve you when calling us, it helps if you have your M.E. Fox & Company
account number handy. We can also look up your account by account name or address.
When leaving a message on voicemail, thank you for speaking clearly and leaving
a phone number where we can reach you. Often times we receive messages from customers
that are not clear and without a return phone number or account number we have no
way of getting back to them.
Please keep in mind that we prefer to make deliveries on your accounts assigned
delivery day. If you need a special order and we are not able to get it to you,
you are welcome to use our Will Call Pick Up Monday – Friday 8:30 A.M. to Noon.
Call ahead and we will have it ready for you.
Thank you for your business.